My Account
0

Manage Conflict: Repair and De-Escalate

Here are a few examples of phrases that you can use to help repair and de-escalate when conversations get tense.
Emotional Affair coffee date

In “The Seven Principles for Making Marriage Work,” Dr. John Gottman says:

“Your future together can be bright even if your disagreements tend to be very negative. The secret is learning the right kind of damage control. You may discover that your partner is more conciliatory during arguments than you realized—once you know what to listen for!”

Though it’s natural to attempt to repair interactions with partners when the conversation careens off the tracks and into negative territory, attempts to de-escalate these conversations often fail without the person knowing why.

Dr. John Gottman’s scientific studies involving thousands of couples have revealed the usefulness of several constructive steps to making and receiving repair attempts.

Here are a few examples of phrases that you can use to get your message through. If they feel awkward or forced, use language that you feel more comfortable with:

I Feel…

  • I am getting scared
  • Please say that more gently
  • That felt like an insult
  • I don’t feel like you are understanding me right now

I Need to Calm Down…

  • I just need this to be calmer right now
  • Can I take that back?
  • I need your support right now
  • Can we take a break?

Sorry…

  • Let me try again
  • I’m sorry
  • I really messed up, I can see my part in this
  • I want to say this more gently but I don’t know how

I Appreciate…

  • I know that this isn’t your fault
  • Thank you for…
  • I understand
  • I love you

Try to find a way to resolve disagreements by asking your partner about their concerns by finding common ground—stating that their point of view makes sense. It also helps to share when you feel persuaded or that you feel that you both are moving towards a solution.

Remember to take a break if you need to calm down or feel flooded with emotion, feel that your conversation has become entirely derailed, or feel that your partner’s emotional state (or your own!) is impeding the ability of the two of you to have a constructive conversation. You can simply ask to stop, ask for a break, ask to change the subject or observe that you are getting off track. Make sure that you both agree on a time when you will return to the discussion after you have both calmed down.

Use Dr. John Gottman’s third skill of Managing Conflict in your own disagreements with your partner in two ways: to exercise better judgment in interpreting your partner’s statements (and their possible implications) before your disagreement escalates, and to limit the damage that such disagreements can create in your relationship by directing your conversations into positive territory.


If you want to build a deeply meaningful relationship full of trust and intimacy, then subscribe below to receive our blog posts directly to your inbox:

  • This field is for validation purposes and should be left unchanged.

Share this post:

Ellie Lisitsa is a former staff writer at The Gottman Institute. She holds a PhD in Clinical Psychology.

Recommended products

Related posts

Couple feeling emotionally stuck.

Overcoming Gridlock This Holiday Season

Sanaa Hyder

Gridlock. The word itself conjures up the image of sitting in your car for hours while traffic around you barely inches ...

Read More

Stonewalling vs. The Silent Treatment

Stonewalling vs The Silent Treatment: Are They The Same?

Kari Rusnak

What’s the difference between stonewalling and the silent treatment? ...

Read More

Courtroom

‘Courtroom Brain’: Is Your Partner on Trial?

Ken Fremont-Smith

Don't let resentment turn your partner into the defendant in your relationship ...

Read More

take a break

Can a Relationship Have Too Much Negativity?

The Gottman Institute

Learn the perfect ratio of positive to negative in your interactions as a couple ...

Read More

Image of man hugging woman and looking sorry and providing a mindful apology.

Two Different Brains in Love: Conflict Resolution in Neurodiverse Relationships

Yolanda Renteria

Learn how to navigate conflict and other difficult conversations when neurodiversity affects your relationship. ...

Read More

Self Soothing Tips for High Conflict

Self-Soothing Tips for High Conflict Couples

Brittini Carter

If your arguments feel out of control, you need to step away and bring yourself back to a calm state. ...

Read More

Sign up for the email newsletter you are most interested in and start your Gottman journey today!